At Dermabay, we aim to make your shopping experience seamless and transparent. Please take a moment to review our shipping guidelines before placing your order.

Shipping Charges

• Free Shipping: Enjoy complimentary shipping on all orders above INR 599.
  
• Standard Shipping Fee: A nominal fee of INR 40 applies to orders below INR 599.
  
• Cash on Delivery (COD) Charges: All COD orders will incur a flat INR 29 COD fee, in addition to any applicable shipping charges.
  

Delivery Timelines

• Domestic Delivery: Orders are typically delivered within 3–5 business days from the date of dispatch.*
  
• Delivery timelines may vary based on your location, courier availability, and unforeseen circumstances (e.g., weather delays, regional restrictions).
  
• Business days exclude weekends and public holidays.

Order Processing

• Orders are processed and dispatched within 1–3 business days of confirmation.
  
• Once dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment.
  

Responsibility After Delivery

• Dermabay is not liable for orders signed and received by an unauthorized person at the delivery address.
  
• We cannot be held responsible for loss, theft, or damage that occurs after the order has been delivered.
  

Reporting Issues

• Any discrepancies, damages, or missing items must be reported to our Customer Service team on the day of delivery or by the next business day.
  
• Please reach us at: info.dermabay@gmail.com with your order details and video of box opeing to help us resolve your concern promptly.
  

Important Notes

• Shipping policies are subject to change without prior notice. Any updates will be reflected on this page.
  
• During peak seasons, sales events, or unforeseen circumstances, delivery timelines may be extended.