At Dermabay, we're committed to your satisfaction!

Simply reach out to us, and we'll arrange a convenient pick-up from most locations in India.

In the rare event of receiving an item with incorrect or missing products, we kindly request customers to provide video proof during the parcel opening. This helps us efficiently address and resolve the issue.

If, for any reason, you wish to cancel a paid order, rest assured that refunds will be processed within 3-5 days.

For your convenience, please decline delivery of any opened items. Please note that we do not facilitate exchanges or refunds for discounted, opened, or used products. Additionally, we are not liable for any damage occurring after the product has been successfully delivered.

Once we receive your returned product at our nearest distribution center, we'll promptly initiate the refund process and keep you informed via email.

Thank you for choosing Dermabay!

Our Dermabay team invests considerable effort into creating, testing, and fine-tuning every product before it reaches you. Our aim is to sprinkle a little joy into your daily skincare ritual. Nonetheless, if you feel the need to return any products, here's what you should do:

(1) File a return or replacement request within 2 days from the date of delivery if the product(s) received is wrong or expired, at info.dermabay@gmail.com

(2) Please allow two business days for us to assess your return request.

(3) Once we receive your product(s), we'll evaluate it against your claim and initiate a replacement or refund accordingly. Please note that replacements are contingent on stock availability.

Products can be returned for the following reasons:

(1) Incorrect product delivery

(2) Delivery of expired product

(3) Delivery of damaged product

Please contact our customer support team at info.dermabay@gmail.com for any related concerns.

Once your returned order is received, our service team will review it. If your claims are validated, we'll process a refund within 24 hours.